Frequently Asked Questions

Smart City is a high-speed internet service provider that uses an advanced fiber network to deliver lightning-fast fiber internet, voice and managed services to residential communities and businesses across Central Florida and the Space Coast.

Smart City has deep roots in the Sunshine State and over 50 years of experience supporting large convention centers, hotels, theme parks, healthcare organizations, state and local government facilities, as well as assisted living, master-planned single-family residential communities, multi-dwelling units and multifamily apartments.

Fiber internet is a broadband connection that uses fiber-optic cables to transmit data at very high speeds. This technology works by sending pulses of light through glass fibers, which are converted into electrical signals and carried along the cable until they reach their destination. This allows fiber internet to be much faster than the traditional cable that relies on copper wires.

Symmetrical upload and download speeds refer to the rate at which data can be transferred from your device (upload) or to your device (download). Download speed refers to how long it takes your internet to receive information. Examples include receiving text messages, streaming music or videos, surfing the web and receiving files. Conversely, upload speeds refer to how long your internet takes to send information from your devices. Examples include uploading files, playing online games and video conferencing.

With traditional cable, download speeds have always been prioritized and, therefore, faster. However, the way we use the internet has drastically changed over the years. With so many internet users now working and studying from home and the advancement and popularity of online gaming increasing, it has become crucial to prioritize download and upload speeds equally for an improved internet experience.

Smart City provides symmetrical upload speeds in every plan because you deserve the best internet experience possible.

Gigabits (Gbps) and Megabits (Mbps) are units of measurement that quantify data transfer rates. The difference lies in size/degree. 1 Gigabit (Gb) equals 1,000 Megabits (Mb). So, if you have our 1 Gigabit service, you have 1,000 megabits; if you have our 2 Gigabit package, you have 2,000 Megabits and so on.

Want to set up your myaccount or ebill? Maybe you have other questions? Support Smart City Telcom site provides responses to our most common questions. Learn More.

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Fiber internet uses pulses of light to travel from one location to another through a fiber optic connection. Fiber technology accounts for a significant amount of communication across the internet, including the undersea communications cables that link continents together.

A virtual private network (VPN) creates an encrypted tunnel through the internet that can connect remote locations together as if they were on the same local area network (LAN). VPNs are often used by businesses to secure traffic to/from branch offices but have many other uses as well.

Fiber installation benefits our community in several ways:

• Economic Growth: High-speed internet attracts businesses and remote workers, contributing to local economic development
• Property Values: Homes with fiber access tend to have higher property values
• Quality of Life: Faster internet enhances entertainment, education and communication experiences

According to industry experts including Gartner’s research, SD-WAN is relevant for most enterprises and is increasingly being incorporated into broader security offerings. Gartner’s research indicates the SD-WAN market is expected to grow, driven primarily by integrated security features. ComputerWorld predicts a compound annual growth rate (CAGR) of 16.8% through 2027, largely attributed to SD-WAN solutions that incorporate security capabilities, an absolute necessity in today’s cyber threat landscape.

To switch to Hosted Voice, you will need IP phones or analog telephone adapters, a reliable internet connection and a compatible network infrastructure. IP telephones and adapters can be purchased or leased from Smart City Metro. With Hosted Voice, you can also place and answer calls from a laptop or mobile application.

Fiber optic cables that are unused or “unlit” are often referred to as dark fiber. These cables are waiting to be leased to companies or organizations that want total control of their network and how it’s lit. For businesses that require a private, dedicated connection, leasing a dark fiber network could be a good solution.

Also noteworthy, dark fiber offers limitless scalability because businesses can lease what they need now and expand as their business grows. Concurrently, cyber crimes and attacks continue to mount. Dark fiber business offers total control, added network security and confidentiality.

Hosted Voice, also known as Voice over Internet Protocol (VoIP), is a cloud-based phone system that allows businesses to make and receive calls over the internet instead of traditional phone lines. Learn more

Switching from a traditional POTS phone line to Hosted Voice offers several benefits which may include cost savings, scalability, advanced features, mobility and easier management. It provides flexibility and enhances communication capabilities for businesses of all sizes. Learn more

Hosted Voice converts voice signals into data packets and transmits them over the internet. These packets are then converted back into voice signals at the recipient’s end, allowing for clear and reliable communication. The system requires an internet connection and IP phones or softphone applications. Learn more

To switch to hosted voice, you will need IP phones or analog telephone adapters, a reliable internet connection and a compatible network infrastructure. IP telephones and adapters can be purchased or leased from Smart City Metro. With Hosted Voice, you can also place and answer calls from a laptop or mobile application.

You certainly can. This is a common question. Our team is well-versed with the standard porting process and we can assist with the entire process to make it as painless as possible. Moreover, if your current IP phones meet the necessary qualifications, there’s a potential to repurpose them, which could contribute to a significant reduction in your overall costs.

Do you have questions about your bill? Visit our support site for responses to our most common questions. Learn More

Need information about Smart City service or product? Visit our support site to see user guides, training materials, set up tips for administrators and more. Learn More