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Storm Response

Smart City Storm Center

Storms and severe weather can damage property, cause power outages and interrupt your Smart City services. We understand that these conditions can be frustrating. We work hard to keep you informed and restore your services as soon as there is power and the conditions are safe.

Update your online account.

To stay up to date with any alerts and get email updates and communications from Smart City, make sure you sign into your Smart City online account and update your notification preferences.

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Disaster Recovery

Safety is our top priority. Smart City begins emergency operations once a storm passes. In the event of service interruption, restoration efforts are prioritized as followed:

Safety-related services (e.g., 911, hospitals, police and fire stations and cell sites) are restored first.
Restoration of enterprise, business and residential services comes after essential services have been secured.

Delays in restoring service may be a result of technical issues or can be a result of downed trees, blocked or flooded roads and other dangerous situations.

Please remember, if you have a power outage, contact your local power provider before contacting Smart City. Your power must be restored before your Smart City services can be restored. Once your power has been restored, you may need to reset and/or reboot your Smart City equipment before you can reconnect your devices. We appreciate your patience as we work to restore service as soon as possible.

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Storm Preparedness to Stay Connected

In addition to food, water and storm supplies, having a communication plan in place to stay connected to friends and family goes a long way. For more support, download our disaster supply kit check list and keep the following in mind:

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Get a communications emergency kit.

This includes quick access to important phone numbers, account information and power charging devices and supplies. We rely on our devices and phones for contact information, so we don’t always memorize even close family numbers. If your phone dies, a physical list lets you easily reach family, insurance agents, hospitals and other important contacts. Laminating the list can keep it dry and durable for future use.

Home Phone Service.

If you have a cordless phone, consider having a traditional corded phone that plugs directly into the phone jack on the wall if necessary. Phone lines generally have enough power to use a corded phone on the network and still operate while cordless ones will not. Forward your home phone calls to your wireless number in case of emergency and/or evacuation.

Charge your phones and devices while you still have power.

Be sure that your storm kit has batteries. Charge all wireless devices such as cell phones, laptops and tablet devices while power is still available. Battery-powered portable charges are another option to provide additional power when needed.

Important Documents.

Snap photos of important documents like insurance policies, passports, social security cards, deeds and birth certificates. Store the documents in a watertight container. Photos can help if originals are damaged or destroyed.