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Storm Response
Smart City Storm Center
Storms and severe weather can damage property, cause power outages and interrupt your Smart City services. We understand that these conditions can be frustrating. We work hard to keep you informed and restore your services as soon as there is power and the conditions are safe.
Update your online account.
To stay up to date with any alerts and get email updates and communications from Smart City, make sure you sign into your Smart City online account and update your notification preferences.
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Disaster Recovery
Safety is our top priority. Smart City begins emergency operations once a storm passes. In the event of service interruption, restoration efforts are prioritized as followed:
- Safety-related services (e.g., 911, hospitals, police and fire stations and cell sites) are restored first.
- Restoration of enterprise, business and residential services comes after essential services have been secured.
Delays in restoring service may be a result of technical issues or can be a result of downed trees, blocked or flooded roads and other dangerous situations.
Please remember, if you have a power outage, contact your local power provider before contacting Smart City. Your power must be restored before your Smart City services can be restored. Once your power has been restored, you may need to reset and/or reboot your Smart City equipment before you can reconnect your devices. We appreciate your patience as we work to restore service as soon as possible.

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Storm Preparedness to Stay Connected
In addition to food, water and storm supplies, having a communication plan in place to stay connected to friends and family goes a long way. For more support, download our disaster supply kit check list and keep the following in mind:
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