Customer Proprietary Network Information (CPNI)
Customers count on Smart City to respect and protect the privacy of information we obtain in the normal course of providing Telecommunications services to our customers. Smart City is committed to protectng the privacy of all customer information, and in particular the privacy of customer proprietary network information (or CPNI). Read full CPNI Policy
Do Not Call
Any Smart City customer can express a preference not to be called by us for marketing purposes, and Smart City will respect such preference. A customer that does not wish to receive sales calls from Smart City specifically may ask to be placed on our company-specific “Do Not Call” list. We will note the customer’s request immediately, although it may take up to 30 days for the customer’s telephone number to be removed from any active lists or sales programs that are currently underway. Read full Do Not Call Policy
Applies to acceptable use of Smart City Telecom’s services that
- Provide or include access to the Internet, including Warp Drive services, or are provided over the Internet or wireless data networks (collectively, “Broadband Service”), and
- Provide or include access to the public telephone switching network, including business lines, residential lines, PRIs and voicemail (collectively, “Voice Services”).
Internet Service Disclosure
Defines the various tools and industry standard techniques Smart City Telecom uses to manage our network. Read full Internet Service Disclosure
Copyright and Digital Millennium Copyright Act (DMCA) Enforcement Policy
Smart City Telecom complies with US Copyright and related laws and requires all customers and users of the Service to comply with these laws.
Smart City Telecom reserves the right to terminate service provided to anyone who is found to infringe on third party copyright or other intellectual property rights. Read full Copyright and Digital Millennium Copyright Act Enforcement Policy
Residential Service Notice
Smart City Telecom has been designated as an “Eligible Telecommunications Carrier” in Lake Buena Vista and Celebration, Florida, for universal service purposes. Smart City Telecom also offers Lifeline service to qualified customers. Read full Residential Service Notice
Smart City is committed to digital accessibility for people with disabilities and compliance with the Americans with Disabilities Act. As such, Smart City strives to ensure that its websites follow the Website Content Accessibility Guidelines (WCAG) 2.1. WCAG 2.1 details best practices for ensuring assistive technology users can access Smart City’s websites. The conformity of WCAG 2.1 also makes the site more user-friendly for everyone.
If you use assistive technology such as a Braille reader, a screen reader or TTY, and the format of this website interferes with any of them, please contact us at firstname.lastname@example.org. Please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information.
Browser Accessibility Information
Many popular browsers contain built-in accessibility tools.
- Internet Explorer Accessibility Information
- Chrome Accessibility Information
- Firefox Accessibility Information
Additional Resources and Plug-Ins
Adobe Reader is required to view and print PDF documents found on our website. To download this for free, visit the Adobe website. If you need a screen reader to read PDF documents, please visit the Adobe Reader Accessibility website, which provides useful tools and resources.
Adobe Flash may be required to view certain videos that appear on our websites. To download this for free and to access flash content using a screen reader, visit the Adobe website.
Terms and Conditions
Smart City Telecom, with principal offices at 3100 Bonnet Creek Road, Lake Buena Vista, Florida and mailing address of P.O. Box 22555, Lake Buena Vista, Florida 32830-2555, offers and provides diverse selection of products and services (collectively, the “Services”) to Subscribers who pay for the Service at the rates and under the terms and conditions stated herein, and as the rates and Terms and Conditions may be modified by the Company from time to time. As used herein, “you” or “your” refers to the individual or entity using or paying for the Services. YOUR USE OF THE COMPANY’S SERVICES CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
- Warp Drive Terms and Conditions
- Optional Battery Backup Service
- Smart City Telecom Domestic and International Long Distance Terms and Conditions
- Lifeline Assistance Program
- Tariffs and Schedules for Regulated Services
- Smart City Telecom Numbering Policy
Reducing unwanted calls to consumers
The amount of unwanted calls consumers receive has grown over the years. Due to millions of phone numbers being reassigned each year, new consumers are receiving unwanted calls meant for the prior customer that was assigned the telephone number. Read full RND
Robocall Mitigation Plan
Smart City has deployed a Robocall Mitigation Plan that will monitor our network and verify calls are from legitimate numbers. Read full Robocall Mitigation Plan
988 – New easy to remember three-digit code for the National Suicide Prevention Lifeline
Effective July 16, 2022
Each year, thousands of Americans tragically take their own life leaving their families and friends devastated. Could the circumstances have been different if easy access to a helpline was available?
Recognizing that the resources currently in place for suicide prevention and other mental health crises can be difficult to find during a time of need, the federal government has designated 988 as the three-digit number to directly reach the National Suicide Prevention and Mental Health Crisis Lifeline. Read full Suicide Hotline