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Top 5 Benefits of Hosted Voice

Hosted Voice is a cloud-based telecommunications system that enables seamless communication from anywhere, at any time. It eliminates concerns about lag time or employee location and delivers enterprise-level features—such as call control, voicemail, instant messaging, and flexible calling options—on a per-user basis. Compared to traditional on-premises systems, Hosted Voice is faster to deploy and more cost-effective, making it a smart solution for modern businesses.

1. Cost Savings

Unlike traditional phone systems that require on-site hardware and maintenance, Hosted Voice providers host the necessary infrastructure in the cloud. This removes the need for costly in-house servers and reduces ongoing maintenance expenses. With Hosted Voice, your phone system’s core operations are managed off-site, significantly cutting capital and operational costs.

2. Flexibility

Hosted Voice numbers, often referred to as virtual numbers, are fully portable. You can keep the same number no matter where your business takes you—ideal for remote teams, frequent travelers, or companies that relocate. Whether you’re working from home or moving offices, your communication system moves with you.

3. High Call Quality

Hosted Voice systems operate over the internet rather than traditional telephone lines, resulting in superior voice quality and clearer conversations. As long as you have a stable internet connection, you can expect high-definition call clarity across all devices.

4. Easy Management

Hosted Voice is designed for simplicity and control. For instance, Smart City’s customizable web portal gives you access to all your business communications in one centralized dashboard. Features include:

Administrative controls for enhanced security.
Advanced calling features and voicemail management.
Self-service user extension setup.
24/7 access and performance insights from any internet-enabled device.

5. Call Center Capabilities

Hosted Voice includes built-in call center features that enable inbound calls—whether to local or toll-free numbers—to be efficiently routed and distributed among available agents. This ensures optimal call handling and improves the customer service experience.

Powerful Communication Features

With over 50 unified communication features, Smart City’s Hosted Voice system offers powerful tools that are easy to manage. Whether you’re using a mobile app, desktop software, or a softphone, you can access:

Call control
Instant messaging
Voicemail
Call routing
User presence

Manage communications from anywhere with an internet connection using our user-friendly online portal.

Smart City Voice Portal

Our intuitive web-based portal is available to both administrators and users, giving everyone the ability to manage their Hosted Voice system on demand. Features include:

Access to call logs, voicemails, call recordings, and routing settings.
24/7 control over auto attendants, music on hold, and system configurations.
Compatibility with all internet-enabled devices.

Smart City Softphone Options

With Smart City’s Softphone options, your team can stay connected and productive from any device. Key features include:

Make and receive calls via desktop phones, softphones, or smartphones.
Seamlessly transfer calls between devices without interruption.
Use Find Me/Follow Me functionality to route calls based on your location or availability.
Available for download in both Apple and Google app stores under Smart City Voice.

Smart City Mobile App

Smart City Connect empowers mobility with an app that lets users make and receive calls from their smartphones as if they were using their desk phone. Additional features include:

Call transfer between mobile and office systems.
Support for both iOS and Android devices.
App availability in Apple and Google Play stores under Smart City Voice.

Ready to Make the Switch?

Smart City’s Hosted Voice solutions are designed to support businesses of all sizes with scalable, cloud-based communication tools. If you’re looking for enhanced flexibility, lower costs, and feature-rich voice services, we’re here to help.

Contact Smart City for a free technology assessment or to explore how Hosted Voice can transform your business communications.