Hosted Voice for Hybrid Workplaces

Hosted Voice for Hybrid Workplaces

Hosted Voice refers to a telephony system which is fully managed and hosted within the cloud. If keeping your teams connected virtually anywhere is important, this service may be for you. Hosted Voice offers enterprise-grade call control, flexible calling features, instant messaging, and voice mail, available on a per-user basis. And because it’s cloud-based, it can be deployed quickly and with lower capital expenses than a traditional on-premise system.

Here are some benefits hosted voice services that can power your business and hybrid workforce. 

Cost Savings—Many organizations invest heavily in office equipment, workplace technology, and communication solutions. These costs impact an organization’s bottom line. Hosted Voice provides the tools to work in a traditional office, or just about anywhere, at a great value!

Flexibility—A VoIP number, or virtual number, is completely portable. This means you can use the same number wherever your business goes. Better yet, you can retain the same VoIP number when your business grows and relocates to a bigger space.

Ease of use—VoIP systems allow an Administrator to quickly set up a system and control remote communications systems. Each user can also self-manage their extension, voicemail forwarding, and more.

Features for Thriving Hybrid Workplaces

There are main options in the market, however, Smart City’s Hosted Voice solution offers more than 50 voice and unified communication features. The best part is that these features are easy to set up and manage. Hybrid organizations in particular can leverage value-added features like call control, timeframes, instant messaging, and voicemail suite. Calls can be managed from anywhere with an Internet connection.

Value-added features:

Portal

The Smart City Hosted Voice service includes both an Administrator and a User web portal that allows you to easily manage your service. An easy-to-use portal provides control and access anytime. This keeps your business running smoothly, from any device.

• Manage call logs, voicemail, call recordings, and call routing are just a click away.
• Accessible from any Internet-enabled device. An Internet connection is all that’s needed.
• 24/7 access to and control of functions such as managing your Auto Attendants, adding Music on Hold, checking and downloading call recordings and access to your system.

 Softphone & Mobile App

Manage and control organizational productivity from any Internet-enabled device. Get one-number calling from any device. Never miss a call with mobile phone, desk phone, and web-based softphone options.

• Make or receive calls using the phone, softphone, or smartphone.
• Move a call from one device to another without disconnecting.
• The Find Me/Follow Me functionality, lets users define how calls are forwarded or routed, important calls are received whether you’re at your desk, on the road, or anywhere else.
• The Mobile app is available for both Android and iPhone smartphones and can be found in the Apple and Google app stores under Smart City Voice.

Out of Office? No Problem

Smart City’s timeframes can be set up to support national holidays, weekends, and other events when you may be out of the office. If your organization has incorporated new holiday observances and special events, you can add, customize, and save new holiday timeframes.

Using Time Frames, you can tell the platform date and the times when your office is open, closed, or celebrating a holiday. Time Frames go into effect when you apply a time frame to an answering rule or Auto Attendant greeting. When the time frames are applied, the first matching time frame becomes active.

Happy customers mean that organizations must be agile and responsive. Hosted Voice supports organizations aiming to level up their customer service and business growth goals.