Internet Service Disclosure

Smart City Telecom (“Smart City” or “Company”) provides this Network Transparency Statement in accordance with the FCC’s Restore Internet Freedom Rules to ensure that you have sufficient information to make informed choices about the purchase of broadband services. Information about Smart City’s other policies and practices concerning broadband are available at www.smartcityTelecom.com (“Smart City Website”).

Smart City engages in network management practices that are tailored and appropriate for achieving optimization on the network considering the particular network architecture and technology of its broadband Internet access service. Smart City’s goal is to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. Smart City wants its customers to indulge in all that the Internet has to offer, whether it is social networking, streaming videos and music, to communicating through email and videoconferencing.

Smart City’s network management includes congestion- and security-protocol-management and customers generally will not be impacted by the protocols and practices that Smart City uses to manage its network.

A. Smart City’s Network Transparency Disclosures

Smart City uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Smart City believes in full transparency and provides the following disclosures about its network management practices:

1. Blocking: Smart City does not block or discriminate against lawful content.
2. Throttling: Smart City does not throttle, impair or degrade lawful Internet traffic.
3. Affiliated Prioritization: Smart City does not prioritize Internet traffic and has no plans to do so.
4. Paid Prioritization: Smart City has never engaged in paid prioritization. We don’t prioritize Internet for consideration to benefit particular content, applications, services or devices. Smart City does not have plans to enter into paid prioritization deals to create fast lanes.
5. Congestion Management: Smart City monitors the connections on its network in the aggregate on a daily basis to determine the rate of utilization. If congestion emerges on the network, Smart City will take the appropriate measures to relieve congestion. On Smart City’s network, all customers have access to all legal services, applications and content online and, in the event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion do occur on Smart City’s network. Customers using conduct that abuses or threatens the Smart City network or which violates the company’s Acceptable Use Policy, Internet service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. A failure to respond or to cease any such conduct could result in service suspension or termination. Smart City’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customers’ online activities, protocols or applications. Smart City’s network management practices do not relate to any particular customer’s aggregate monthly data usage. Smart City monitors its network on a daily basis to determine utilization on its network. Smart City also checks for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, Smart City provides notification to the customer via email or phone. If a violation of Smart City’s policies has occurred and such violation is not remedied, Smart City will seek to suspend or terminate that customer’s service
6. Application-Specific Behavior: Except as may be provided elsewhere herein, Smart City does not currently engage in any application-specific behaviors on its network. Customers may use any lawful applications with Smart City.
7. Device Attachment Rules: Customers are required to use a Smart City supplied ONT (optical network terminal) /modem to ensure compatible delivery of the FTTH/copper service to the end user premise. As a default only one public IPv4 address will be assigned to a customer. All other devices at the location must be secured behind a NAT capable router/firewall. Customers are encouraged but not required to use the router embedded in the Smart City supplied ONT/modem. If the customer chooses to use a different router the built-in router can be bypassed or an ONT/modem without router functionality can be installed at Smart City’s discretion. Customers may attach devices of their choosing to their modems, including wired or wireless routers, laptops, desktop computers, video game systems, televisions, or other network-enabled electronics equipment. However, customers are responsible for ensuring that their equipment does not harm Smart City’s network or impair the service of other customers. Smart City is not responsible for the functionality or compatibility of any equipment provided by its customers. Customers are responsible for securing their own equipment to prevent unauthorized access to Smart City’s broadband network by third parties and will be held responsible for the actions of such third parties who gain unauthorized access through unsecured customer equipment.
8. Network Security: Smart City knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by protections from such threats as spam, viruses, firewall issues, and phishing schemes. Smart City also deploys spam filters in order to divert spam from an online customer’s email inbox into a quarantine file while allowing the customer to control which emails are identified as spam. Customers may access the spam files through the email. As part of Smart City’s network best practices, the following common ports are filtered at internet borders to limit nuisances and ports commonly associated with malicious traffic: tcp25, udp68, tcp80, tcp/udp135-137, udp161-162, tcp/udp445, tcp/udp520, tcp/udp1080, tcp/udp1337, and udp1900.As its normal practice, Smart City does not block any protocols, content or traffic for purposes of network management, but Smart City may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers.

B. Network Performance

1. Service Descriptions. Smart City deploys Internet access to its subscribers through hardwired broadband access (Fiber to the Home) and ADSL.
2. Network Performance. Smart City makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance caused by Smart City’ network. Smart City measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets. However, the bandwidth speed at which a particular distant website or other Internet resources may be downloaded, or the speed at which your customer information may be uploaded to a distant website or Internet location is affected by factors beyond Smart City’ control, including the speed of the connection from a distant web server to the Internet, congestion on intermediate networks, and/or limitations on your own computer equipment, including a wireless router. In addition, your service performance may be affected by the inside wiring at your premise. Accordingly, you, the customer, must consider the capabilities of your own equipment when choosing a Smart City broadband service. Your computers and/or wireless or other networks in your homes or offices may need an upgrade in order to take full advantage of the chosen Smart City broadband plan. For the wireless service, Smart City measures Bit Error Rate (BER) and the Received Signal Strength Indicator (RSSI) parameters for transmission rates, latency, and traffic every 15 min. For DSL, Fiber and T1 service, Smart City measures traffic every 5 min. All services are best effort. Smart City tests each service for actual and expected access speeds at the time of network installation to demonstrate that the service is capable of supporting the advertised speed. Customers may also test their actual speeds using the speed test located at http://bw-test.smartcity.net on Smart City’ website and may request assistance by calling our business office at 407-828-6700 or by email at service@smartcitytelecom.com. Based on the network information Smart City receives from its monitoring efforts, Smart City’ network is delivering data transmission rates advertised for the different high-speed Internet services. To be sure, Smart City has implemented a program of testing the performance of its network by using a test protocol similar to the one sanctioned by the FCC. We installed specific network performance monitoring equipment at aggregation points across our network and conducted a series of tests using this equipment. Smart City reports the results of this testing below. This result applies to both upload and download data rates, and applies for measurements made both at peak times and over a 24-hour period:

DOWNLOAD & UPLOAD SPEEDS

Download Speeds

Upload Speeds

*Speed test results based on best effort service(s)

3. Impact of Non-BIAS Data Services. The FCC has defined Non-Broadband Internet Access Services (Non-BIAS) to include services offered by broadband providers that share capacity with Broadband Internet Access Services (BIAS) (previously known as “Specialized Services”) also offered by the provider over the last-mile facilities. At this time, Smart City is not offering any non-BIAS data services.

C. Commercial Terms

Pricing and additional service information may be found here. In addition to this Network Transparency Statement, patrons may also find links to the following on the Smart City Website:

1. Privacy Policy
2. Frequently Asked Questions (“FAQs”)
3. Acceptable Use Policy

For questions, complaints or requests for additional information, please contact Smart City at: Business Office at 407.828.6700 Email at service@smartcitytelecom.com