What to Expect and How to Prepare for Your Fiber Internet Installation Appointment
Thank you for choosing Smart City Telecom for your connectivity needs! We are excited to bring you a fast, reliable Fiber Internet service. To ensure a smooth installation process, we have provided some important information below on what to expect and how to prepare for your upcoming appointment.
- Confirmation and Appointment Details: Prior to your installation appointment, you will receive a confirmation email or call from our team. This communication will include the date, time, and any additional instructions for the appointment.
- Site Survey: Our technician may conduct a site survey before the installation appointment to assess the best location for our fiber optic lines and equipment. During this visit, they will discuss the installation process, answer any questions you may have, and determine the optimal placement for equipment.
- Clear Access Pathways: Ensure clear access, including garages and closets, to the areas where the fiber optic cables will be installed. Remove any obstacles or furniture that could impede the installation process. This will help our technicians work efficiently and minimize any potential delays.
- Equipment Location: Decide on the preferred location for the equipment, such as the Optical Network Terminal (ONT) or modem/router and Wi-Fi Equipment. Consider factors such as proximity to power outlets and accessibility for future maintenance or troubleshooting.
- Coordinate Access: If your installation requires access to an access-controlled community, apartment complex, or any other restricted access area, please make arrangements to grant access to our technician. This will help avoid any delays on the day of the installation.
- Power Availability: Ensure that power outlets are readily available near the equipment installation location. This will allow for a prompt and convenient setup of the necessary devices.
- Plan for Downtime: Depending on your existing internet service, there may be a brief period of downtime during the installation process. We recommend informing any household members who rely on the Internet for critical tasks and planning accordingly.
- Questions and Concerns: If you have any questions or concerns about the installation process, feel free to reach out to our Customer Support team Monday through Friday between 8 AM – 5 PM at 407-828-6700 or email firstname.lastname@example.org. We are here to assist you and address any queries you may have.
We are committed to providing a seamless installation experience and delivering the best Fiber Internet and Home Phone services possible. Please don’t hesitate to contact us if you need any further assistance or have any specific requests.
We appreciate your cooperation and look forward to bringing you an Exceptional Installation Experience!