Lifeline Assistance Program

Lifeline Assistance


The FCC is continuing the discounted Lifeline support for stand-alone Telephone service until December 1, 2024. All other terms and conditions remain unchanged. Eligible households may apply the monthly Lifeline Assistance Program discount to Broadband service or Bundled Broadband and Telephone service.

Telephone Lifeline Assistance Program

The Telephone Lifeline Assistance Program provides a monthly credit for certain telephone services provided to qualified residential customers of Smart City Telecom. Qualified residential telephone-only service customers are eligible for the Telephone Lifeline Assistance Program until December 1, 2024, at which time this Program will be discontinued.  This Program provides discounts on (i) basic voice-only telephone services, or (ii) telephone service that is bundled with a data service that is less than the minimum of 10 Mbps down/up to 1 Mbps up.  This Program provides assistance on one (1) telephone line per household at the customer’s principal residence.  The current discount provided under Smart City Telecom’s Lifeline service is $9.25 per month for qualifying services for each month that the customer qualifies. Customer’s that subscribe to voice-only service or a bundle with broadband that does not meet the minimum service standards will receive a discount of $5.25. A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines. In order to receive Telephone Lifeline Assistance credit, qualified residential telephone service customers must also qualify by receiving benefits from any of the following programs:

  • Supplemental Security Income (SSI)
  • Medicaid
  • Federal Public Housing Assistance (Section 8)
  • Food Stamps
  • Supplemental Nutrition Assistance Program (SNAP)
  • Bureau of Indian Affairs programs
  • Veteran’s pension or Survivor’s pension benefits

Please note that new Federal Lifeline rules have removed receipt of benefits from the following previously eligible programs from qualification under the Telephone Lifeline Assistance Program:

  • Low-Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program (NSLP)
  • Temporary Assistance for Needy Families (TANF)

However, customers enrolled under any of the above-retired eligibility programs remain eligible for the credit until their next Telephone Lifeline Assistance recertification.

Telephone Lifeline Assistance Program Credit Changes and Phase Out

The FCC is discontinuing Lifeline support for stand-alone Telephone service on December 1, 2024.


What happens to my Lifeline service when I no longer qualify?

Please contact us within 30 days of you no longer qualifying for Lifeline service to request Transitional Lifeline Assistance.  This state Program gives 30% off the monthly flat rate for wireline residential basic service.  You are eligible for this discount for one (1) year after you no longer qualify for the regular Lifeline program.


Please contact us if you have any questions at:
Smart City Telecom
P.O. Box 22555
Lake Buena Vista, Florida 32830-2555
(407) 828-6700

Last Updated: 7/21/2023