We know you have a lot of choices when it comes to selecting your High-Speed Internet Access (HSIA) partner. Here is why we think we’re the best choice for you:
Solutions designed to protect your investment:
Smart City believes that today’s investment in an in-room HSIA system should be designed to meet your needs in the future as well. With converged services (voice, Video on Demand and data) on the horizon, Smart City designs networks that future-proof your investment.
A portal that provides for additional revenue streams:
Looking for a new revenue stream? Smart City’s user-friendly Portal Services provide for simplified administration of services ranging from development of flexible payment plans, custom branding, advertising, and cross-promotion.
HSIA pricing plans – you make the choice:
The world of HSIA is as variable as the resorts they are located in. Do you bill for the service or offer it as an amenity? The choice is yours! With Smart City you have the flexibility to design the plan that best meets your resort’s needs.
Proper analysis and customized solutions:
Whatever your infrastructure challenges may be, our engineers can design the right solution for you. From Ethernet, LRE, cable modem to wireless, our design will be tailored to meet your specific needs. We do not believe in the “one size fits all” concept of the traditional HSIA provider. This attention to design allows us to provide the best network fit at the best price for your property.
A world of wireless
Smart City is the leader in developing and establishing wireless networks. Wireless networks allow computer users to get online instantly using laptops or other mobile devices. Smart City offers wireless services in the guest rooms, as hotspots strategically located around the resort, and in meeting and convention venues.
Meeting room support – your way:
Smart City’s decades of experience in providing meeting and convention support provides you with a company that understands the needs of your meeting guests.
For large meeting and convention centers, Smart City can provide your facility complete turnkey management and support of your voice and data networks. For smaller boutique meeting facilities, Smart City’s Portal Services allow you to deliver a variety of data services automatically. In fact, the customer can pre-select the Internet bandwidth of their choice without resort management involvement. All at the touch of a button!
Five-star customer service:
Because great service requires an exceptional commitment from everyone at Smart City, we have worked with the Ritz-Carlton Learning Institute to develop our own “Customer Service Excellence Program.” Our training program does not stop with classroom training. Every day in our offices across the country, every team member meets in a 15-minute session called Daily Line Up. During those meetings, we review and affirm our Business Principles of customer service.
Cisco Powered Network:
Smart City is part of the Cisco Powered Network (CPN) Program with a designation of the Cisco Mobile Office. This program is only open to the top 1% of Cisco customers worldwide, with a focus on companies who have the ability to expand the boundaries of current technology. As a CPN partner, Smart City provides leading edge technology with full access to the latest Cisco engineering developments.
Remarkably solid, financially stable:
Our long and successful history gives Smart City financial stability and solid prospects that are unmatched in our industry. This financial strength means Smart City will be there to deliver, day after day, year after year; for years to come.
Professional help desk support and operational excellence:
Our highly trained staff is available to support your guests 24 hours a day, seven days a week. Smart City provides guest support from our Orlando Network Operations Center (NOC). Smart City’s NOC provides the ability to monitor and proactively manage our IP, voice, broadband, and managed services network. Our 8,000 square foot Data Center and NOC facility ensures vigilance of managed services.
- Our 24×7 monitoring with alarm supervision, real-time system surveillance, automated escalation, and fault management via Computer Associates Unicenter network management system
- Our proven track record, best practices approach, and broad-based enterprise networking experience, combined with operational processes, technical expertise, and highly qualified software and hardware engineering to optimize the network
- Change Management Control for positive control during maintenance, system upgrades, or planned events
- Secure NOC facility with controlled access, redundant power backup, fully diverse climate control, geo-diverse voice redundancy, and disaster recovery site
- Performance metrics and real-time reporting
- High network availability exceeds 99.5%
- Low latency
- Low packet loss
- Technical support with high first time resolution of issues
With branch offices located from California to Florida, Smart City stands ready to support any and all of your resort locations. Our trained staff and 24 x 7 customer support team is there to provide superior support to your resort guests. Enjoy the benefits of consistent delivery of exceptional service regardless of your resort location.