Don’t Trust, Verify

Don’t Trust, Verify

By Krista Lockhart
Cybersecurity
phishing
Security
Cyber security tips and tricks.

Written By: Smart City Security Operations

Americans lost more than $12.5 billion due to cyber scams, according to the FBI’s Internet Crime Complaint Center (IC3) 2023 annual report (PDF). Unfortunately, hacking is a full-contact sport. Scammers reach out by email or even on the phone. They often use bits of relevant information to reel you in. They then layer on fear and urgency. They want you to act without thinking.  A cybercriminal could send what may look like an invoice or service renewal. They may call and pretend to be a customer service representative, alerting you to a security breach. In both instances, they convey a sense of urgency that grabs your attention. 

For example, you receive an email from a colleague at work asking you to review some information. In this scenario, within seconds, this communication lets you open an attached file, and then a pop-up window instructs you to “Enable Editing” by clicking a button. Unfortunately, clicking this button seems harmless but it initiates malware on your computer. This advanced malware can steal your user credentials on your work computer and other personal information on your personal device. It is designed to evade detection by antivirus software. Once installed, it is very difficult to remove. Similar attacks can also occur via standard software like Microsoft Word or PowerPoint. Here are some tips to help you avoid malware scams: 

  1. Be cautious and proactive when reading emails. Scammers often use phrases like “as soon as possible” and “penalties” to create a sense of urgency.
  2. Do NOT click anything, especially buttons labeled “enable editing” or “enable content” on attachments from unknown or unexpected sources. This is a common method for malware installation especially through Microsoft Word and Excel.
  3. Log into your accounts directly to verify invoices or payment requests. You can also contact the company’s customer service department for information.

In closing, cyber scams are evolving rapidly, and cyber security solutions are being developed just as quickly. However, it all comes down to each of us making smart decisions every day. So, can you read that email from your boss? Yes, of course, but don’t just trust. Take steps to verify whether this and all emails asking you to do something are legitimate.   

Protecting Yourself from Phishing

By Krista Lockhart
Cybersecurity
phishing
How to recognize Phishing emails.

Protecting Yourself from Phishing Attacks: Types, Prevention, and Recovery

In contemporary times, phishing attacks have surged in frequency, closely mimicking authentic communications. This blog delves into the world of phishing, shedding light on its nature, the diverse array of phishing tactics, imparting strategies to prevent falling into their traps, and furnishing advice on how to navigate the situation if you inadvertently become entangled in one.

 

What is Phishing?

Phishing is a deceitful tactic involving the transmission of deceptive messages that masquerade as originating from a trusted and reputable source, typically distributed via email and text messages. The primary objective of the attacker is to steal funds, obtain access to sensitive data and login credentials, or surreptitiously implant malware onto the targeted individual’s device. Phishing is a perilous, harmful, and progressively prevalent form of cyber assault.

 

Types of Phishing Attacks
  1. Spear Phishing: Spear phishing is a highly targeted attack where cybercriminals tailor their messages to specific individuals or organizations. Attackers gather information about their targets from various sources, such as social media, to make the emails or messages appear more convincing.
  2. Email Phishing: This is the most common type of phishing attack. Cybercriminals send seemingly legitimate emails that prompt recipients to click on links, download malicious attachments, or provide sensitive information.
  3. Vishing (Voice Phishing): Vishing attacks involve phone calls or voicemails from scammers posing as trusted entities. These attackers may try to extract personal information or ask for payment details.
  4. Smishing (SMS Phishing): In smishing attacks, scammers use text messages to deceive recipients into clicking on links or replying with sensitive information.
  5. Pharming: Pharming attacks redirect users to malicious websites that mimic legitimate sites. Users unknowingly enter their sensitive information, which the attacker then captures.
  6. Whaling: Whaling is a form of spear phishing that specifically targets high-profile individuals or executives within an organization. These attacks aim to steal valuable corporate data.
  7. Clone Phishing: In clone phishing, attackers take a legitimate email, make a near-identical copy, and send it to the original recipient. The goal is to trick the recipient into taking an action that reveals sensitive information.

 

How to Avoid Falling Victim
  1. Verify the Sender: Always double-check the sender’s email address or phone number. Look for slight variations that may indicate a fraudulent message.
  2. Think Before You Click: Be cautious about clicking on links or downloading attachments, especially if the message is unexpected or seems suspicious.
  3. Don’t Share Personal Information: Never provide sensitive data, such as passwords or credit card numbers, through email or over the phone without verifying the identity of the requester.
  4. Use Multi-Factor Authentication (MFA): Enable MFA wherever possible to add an extra layer of security to your online accounts.
  5. Keep Software Updated: Regularly update your operating system, browsers, and antivirus software to patch vulnerabilities that cybercriminals may exploit.
  6. Educate Yourself: Stay informed about the latest phishing techniques and scams. The more you know, the better equipped you’ll be to recognize and avoid them.

 

What to Do If You Fall Victim

Despite our best efforts, anyone can fall victim to a phishing attack. If you suspect that you’ve been phished, here’s what you should do:

  1. Change Your Passwords: Immediately change the passwords for the compromised accounts. Ensure these passwords are strong and unique.
  2. Contact the Affected Service Providers: Inform the service providers (e.g., your bank or email service) about the incident. They can help secure your account and prevent further damage.
  3. Scan for Malware: Run a complete antivirus and antimalware scan on your device to ensure that no malicious software is installed.
  4. Monitor Your Accounts: Keep a close eye on your financial accounts and credit reports to detect any unauthorized activity.
  5. Report the Phishing Incident: Report the phishing attack to the appropriate authorities. In the United States, you can file a complaint with the Federal Trade Commission (FTC).
  6. Educate Others: Share your experience with friends and family to raise awareness about the threat of phishing and help others avoid similar situations.

Phishing attacks are a persistent and evolving threat in the digital landscape. Staying vigilant, educating yourself about the different types of phishing attacks, and taking proactive steps to protect your, personal and financial information can go a long way in preventing falling victim to these scams. If you do fall prey to a phishing attack, knowing how to respond can minimize the damage and help you recover more swiftly. Remember, the best defense against phishing is a combination of awareness, caution, and ongoing cybersecurity practices.

At Smart City, safeguarding our customers’ information from phishing scams is paramount. We employ a multi-pronged approach to ensure the security of their sensitive data. Our employees undergo rigorous training and awareness programs to recognize and thwart phishing attempts effectively. We maintain robust network security measures, including advanced email filtering, intrusion detection systems, and continuous monitoring, to identify and block potential phishing threats. Most importantly we enforce multi-factor authentication (MFA) and adhere to stringent patching and updating schedules to fortify our systems. By staying vigilant and combining employee education with state-of-the-art network defenses, we aim to provide our customers with a secure and trustworthy environment, where their information remains protected against the ever-evolving landscape of phishing scams.